Laura brings more than five years of customer service experience, including over two years in leadership roles focused on team development, customer experience, and continuous improvement. She believes great service starts with empathy and a genuine understanding of the people behind every interaction. Guided by integrity, resilience, and a people-first approach, Laura is committed to making every client feel heard, supported, and valued.
Originally from Colombia and based in Cali, Laura holds a degree in Food Engineering, which has strengthened her analytical thinking, attention to detail, and problem-solving skills. Outside of work, she enjoys watching movies, exploring her passion for makeup and beauty, and spending quality time with her family and friends.
Known for her warm, relationship-focused approach, Laura believes that building trust is at the heart of meaningful client relationships. She brings curiosity, professionalism, and a continuous-improvement mindset to her work in Commercial Lines, always striving to create a positive experience for those she has the opportunity to support.
